Claims · 24/7
When something happens, you are not alone with the insurer.
We stay with you from the first notice until payment. This is what you should do, and what we do.
Report a claim on WhatsAppWhat to do, step by step
01
Get safe and let us know
People first. If anyone is hurt or at risk, call the authorities. Then let us know on WhatsApp or by phone.
02
Gather the evidence
Photos, a police report if relevant, invoices and your policy number. Do not repair or throw anything away before the insurer authorises it.
03
We file it with you
We file the claim with the insurer with complete documents and give you the claim reference.
04
Follow-up until payment
We answer the insurer's requests and tell you about every step until the compensation is paid.
Demo
This is how you follow your claim
Claim ref. SIN-2026-00142
Step 1 of 5: Reported
- Reported
- Documents received
- Under insurer review
- Approved
- Paid
Demo data. In your real claim, progress is reported by the insurer.